The go-to guy for anything that is IT, an Apple fan to the 10th degree, and a jack-of-all-trades.

Profile

President, Pasadena Creative; Pasadena, CA — 2000 – Present

  • maintained computers and networks on a variety of platforms
  • gave one on one tutorials for a wide range of software, hardware, and computers
  • configured a Windows 2008 Server to allow Internet Explorer access for clients Mac’s and iPads
  • configured Google Apps, including contact and calendar syncing on the iPhone and iPad
  • set up email backup for financial clients with Simplicato for SEC Compliance
  • helped multiple offices go paperless with Dropbox and a Fujitsu ScanSnap
  • designed slipstreamed versions of Windows XP for clients to quickly allow them to reformat their computers and automatically install applications saving them both time and money

Assistant Technical Director, Mayfield Junior School; Pasadena, CA — 2007-2008

  • worked with teachers to integrate information technology into their curriculum
  • trouble shooting technical problems on a variety of platforms (web, software, and hardware based)
  • taught computer classes to grades 4 through 6
  • installed an XServe to do NetBoot and computer imagining on over 200 computers and 10 models
  • assisted in the design of a campus wide fiber upgrade with new network hardware & VLAN config
  • monitored SonicWall access and restricted access to inappropriate sites

Specialist, Apple, Inc; Pasadena, CA — 2005-2006

  • worked on the Business Team finding creative solutions for a variety of SMB’s
  • taught the “Getting Started” class every Saturday morning
  • filled in and taught other classes when needed (normally reserved for the Creative position)
  • taught one to one classes ranging from standard Apple products to niche software and hardware
  • formatted a PowerMac for quicker imaging of the display computers

Experience

Apple Certified Support Professional 10.5
Strong Knowledge of Mac OS X Leopard and Snow Leopard, Windows XP and 7, DNS, TCP/IP v4, OSI model troubleshooting, remote access software (LogMeIn, RDP and ARD), Google Apps email, calendar sync, Google Voice, iPhone sync with Google, MobileMe, or Exchange, Blackberry, Android, Windows Mobile, Symbian support, XServe hosting and imaging Mac OS X and BootCamp partitions, WLAN, PC & Mac hardware trouble shooting, WordPress, Apple iWork and Microsoft Office Suite, ZenDesk ticket system, Simplicato email backup, Lexis Nexis Total Practice Advantage and TimeMatters.
Moderate knowledge of managed switches, VLAN’s, VPN’s, Linux (including Debian, RedHat Fedora, & Ubuntu), Google Apps shared contacts, WLAN signal interference, SonicWall products, Windows Server 2008 Terminal Services and Remote Desktop, LAMP, Adobe Suite (Photoshop, Illustrator, InDesign)

Skills

I have over 10 years of desktop support in a split Mac and Windows environment and enjoy working with people. I have taught computers to people ages 6 through 96 and can quickly adapt to each persons unique way of learning. Between working with young children in school, and adults with no knowledge of computers, came a rock solid patience. I’m no Nick Burns; Your Company Computer Guy.

Working for myself as Pasadena Creative I have helped individuals, families, and small businesses find solutions for a variety of obstacles. I have assisted with anything and everything from remote support, Google Apps, wireless printers, to diagnosing and installing new hardware. At Mayfield Junior School, previous to my employment, imaging was done with an external hard drive. One computer at a time. Within two weeks, NetBoot was set up on an XServe and we had new images for each Mac. We could then update an entire computer lab over night. In addition to IT work, I also taught a wide range of classes to both students and teachers. At Apple Computer I worked with regular and business customers to find them solutions to their problems as well as taught one on one and group classes. I was the go to guy. One day could have been helping a deaf man send text messages from his laptop, and the next, a business client sync his Palm Treo. Everyone knew who to ask.

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